Digital airline operations that turn challenges to opportunities

When it comes to optimizing airline operations, front-line staff typically face four main challenges. Our solution solves these problems while creating value for airlines.

(Desktop and tablet landscape layout)

From:

To:

Siloed information

Integrated decision-making across functions, units, and planning horizons

Taking a systemwide perspective enables operational front-line staff at airlines to consider a broader set of options and solutions to solve issues and disruption. Real-time access to information and a single source of truth empowers front-line staff to make the right on-the-spot decisions—and to understand their impact on the company and the customer. Our solutions leverage data about operational performance, customer experience, efficiency, and employee engagement to achieve the ultimate objective of maximizing profitability.

Missing insights

Comprehensive information as a source of value

For all operations, getting complete, holistic information ensures that front-line staff can make optimal tradeoffs among customer satisfaction, operational performance, employee engagement, and profitability.

Outdated IT

In-house digital solutions

Cloud-based, in-house digital solutions ensure that airline operations centers have cutting-edge technological tools⎯customized to their strategy and needs⎯and can evolve in response to changing market and operations conditions.

Investing and innovating primarily in commercial areas

Operations investments that improve performance and customer experience

Investing in digital innovations in operations can complement investments in traditional areas such as fleet and commercial, improving both customer and employee satisfaction⎯and boosting financial performance.

(Tablet portrait and mobile layout)

From: Siloed information

To: Integrated decision-making across functions, units, and planning horizons

Taking a systemwide perspective enables operational front-line staff at airlines to consider a broader set of options and solutions to solve issues and disruption. Real-time access to information and a single source of truth empowers front-line staff to make the right on-the-spot decisions—and to understand their impact on the company and the customer. Our solutions leverage data about operational performance, customer experience, efficiency, and employee engagement to achieve the ultimate objective of maximizing profitability.

From: Missing insights

To: Comprehensive information as a source of value

For all operations, getting complete, holistic information ensures that front-line staff can make optimal tradeoffs among customer satisfaction, operational performance, employee engagement, and profitability.

From: Outdated IT

To: In-house digital solutions

Cloud-based, in-house digital solutions ensure that airline operations centers have cutting-edge technological tools⎯customized to their strategy and needs⎯and can evolve in response to changing market and operations conditions.

From: Investing and innovating primarily in commercial areas

To: Operations investments that improve performance and customer experience

Investing in digital innovations in operations can complement investments in traditional areas such as fleet and commercial, improving both customer and employee satisfaction⎯and boosting financial performance.

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Product suite