Digital airline operations that turn challenges to opportunities
When it comes to optimizing airline operations, front-line staff typically face four main challenges. Our solution solves these problems while creating value for airlines.
FROM: SILOED INFORMATION
TO: INTEGRATED DECISION-MAKING ACROSS FUNCTIONS, UNITS, AND PLANNING HORIZONS.
Taking a systemwide perspective enables operational front-line staff at airlines to consider a broader set of options and solutions to solve issues and disruption. Real-time access to information and a single source of truth empowers front-line staff to make the right on-the-spot decisions—and to understand their impact on the company and the customer. Our solutions leverage data about operational performance, customer experience, efficiency, and employee engagement to achieve the ultimate objective of maximizing profitability.
FROM: MISSING INSIGHTS
TO: COMPREHENSIVE INFORMATION AS A SOURCE OF VALUE
For all operations decisions, getting complete, holistic information ensures that front-line staff can make optimal tradeoffs among customer satisfaction, operational performance, employee engagement, and profitability.
FROM: OUTDATED IT
TO: IN-HOUSE DIGITAL SOLUTIONS
Cloud-based, in-house digital solutions ensure that airline operations centers have cutting-edge technological tools—customized to their strategy and needs—and can evolve in response to changing market and operations conditions.
FROM: INVESTING AND INNOVATING PRIMARILY IN COMMERICAL AREAS
TO: OPERATIONS INVESTMENTS THAT IMPROVE PERFORMANCE AND CUSTOMER EXPERIENCE
Investing in digital innovations in operations can complement investments in traditional areas such as fleet and commercial, improving both customer and employee satisfaction—and boosting financial performance.