A few years ago, executives at KLM Royal Dutch Airlines, data scientists and software engineers at BCG Gamma, and airline experts at BCG were sent out to build a suite of tools that would solve the airline operations dilemma. This one-of-a-kind partnership designed not only the technology, but also the management approach that enables management in frontline staff to get a full view—in real time—of the impact of every operational decision and propose a solution.

As a result, KLM is well on its way to achieving a target 25% reduction in non-performance costs. And the staff of its Operations Control Center, as well as of the supporting functions, are performing with new levels of engagement, confidence, and satisfaction in a job done as well as it can be done—every day.

We are now making these tools and our approach available to airlines worldwide. The COO of a major global airline, now a client, toured the KLM operations control center and said: “We have talked about this for years, but you just rolled up your sleeves and did it.”

René de Groot, KLM
Sander Stomph, KLM
Dirk-Maarten Molenaar, BCG
Olivier Bouffault, BCG

Central Team

Sander Stomph

Sander Stomph

VP Operation Decision Support KLM

AMSTERDAM
Dirk-Maarten Molenaar

Dirk-Maarten Molenaar

Managing Director & Partner BCG

AMSTERDAM
Fernando Bosch

Fernando Bosch

Managing Director & Partner BCG

AMSTERDAM
Olivier Bouffault

Olivier Bouffault

Managing Director & Partner BCG

PARIS
Daan Debie

Daan Debie

Director Engineering & Architecture KLM

AMSTERDAM
Martin Fink

Martin Fink

Associate Director BCG GAMMA

MUNICH
Julien Lardet

Julien Lardet

Principal BCG

ATLANTA
Sacha Wolzak

Sacha Wolzak

Senior Account Manager KLM

AMSTERDAM
Lucille Witmans

Lucille Witmans

Senior Account Manager KLM

AMSTERDAM
Linda de Rijke

Linda de Rijke

Partnership Coordinator KLM

AMSTERDAM
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