The fastest way to get access to our existing tools with limited customization.
Suitable for more simple or localized use cases.
One of our existing tools, customized for your current context and constraints. This could be minor customization of some operational constraints, or repurposing a tool while leveraging its algorithm, tech and logic to solve your specific use case.
The customized tool can be deployed either in a SaaS model or fully deployed and hosted on your own environment.
Custom development of tool suite for your airline leveraging our existing suite of products with all our algorithm, tech, and business transformation know-how.
Capability building ("Build Transfer Operate") as well as business transformation (user adoption, process change, etc.) to fully weave tools into your organization and guarantee full adoption and impact delivery.Digital Transformation
Flexibility is at our core. Having implemented our tools at many airlines, we have proven our ability to meet the needs of our customers—no matter what their context. Whether you’re looking for quick access to a single standardized tool to solve a localized use case, or a full digital transformation, we can deliver value and impact quickly. Ensuring that your investments provide returns to fund your journey.Digital Transformation
All our tools and digital transformations are centered around ensuring rapid value creation for our clients, ensuring you fund the journey as you go, not at the end. Our approach and tools have delivered value and impact at KLM and several other airlines, with multiple references available.Product Suite
Data scientists, software engineers, and airline experts in our central competence center in Amsterdam work on extending our suite of tools, while developing upgrades and additional functionalities. Best practices are shared with our teams on-site, who work with your frontline operations staff and your digital and technology teams. They include BCG airline experts, BCG GAMMA data scientists and software engineers, and KLM operational decision support experts.Contact Us
We offer several options to start your digital-operations journey:
Contact us so we can organize a virtual meeting or join us in Amsterdam to learn about the KLM journey. Meet KLM experts in operations control, frontline users of our suite, and our development teams.
If you already have a specific business need—for example better alignment between your network team and the operations department, or improved operational performance—we can shape the proposal to fit your needs.
Together with your operations and finance teams, we create the business case for digital operations. The output focuses on comparing the expected business improvement—for example reduced disruption costs, improved on-time performance, and higher utilisation—against the required investments.
Over a few weeks, we assess your operations strategy by applying external performance benchmarks, comparing your business processes to best practice, and deploying the diagnostics version of our suite to your data. We also test your digital readiness. The output is your operations strategy—including how digital fits in—plus an initial road map to get started.
We are excited to participate in your RfP process, to share how our suite can improve your performance.
Responsible for feedback
Responsible for co-creation of key inputs
Responsible for value
Responsible for design and for building graphical user interface
Responsible for modeling
Responsible for stability and robustness
Responsible for analysis and collaboration with user